Answers to common questions about freight services, private shipment links and delivery updates.
How do I track my shipment?
Open the private tracking link sent to you by the shipper or On Track contact. You do not need to enter a tracking number or create an account.
What if I did not receive my private link?
Ask the sender or your On Track operations contact to resend it. For privacy, the link is shared with the intended recipient.
Can I share the tracking link?
Anyone with the link can view that shipment’s client-facing updates. Share it only with people authorized to view the shipment.
Does the map update automatically from GPS?
Not in this starter version. The operations team enters the latest location, status, route and timestamps. Automatic GPS or carrier-feed connections require a separate integration.
When will my shipment arrive?
The page displays the latest ETA entered by the operations team. Timing can change due to carrier schedules, customs, weather or handling requirements.
Can I change a delivery address?
Contact the sender or operations contact as soon as possible. Changes depend on the carrier, customs process and shipment stage.
How do I get a freight quote?
Use Request A Quote and include origin, destination, cargo type, weight, dimensions and target delivery date.
What payment methods are available?
Payment arrangements are confirmed in the quotation or service agreement for each shipment.
Do you handle special cargo?
Tell our team about product, packaging, temperature, dangerous-goods or handling needs so carrier acceptance can be checked.
How do I reach the operations team?
Use the details supplied with your booking or visit Contact Us. Replace the sample contact information before launch.